Support - Naïve

naive support is a chat surface built into the platform. Every conversation is a ticket answered first by the hosted support agent, which:

answers product questions grounded in these docs,
escalates anything that needs manual intervention (refunds, billing disputes, account changes) to the naive team by email,
files platform bugs to the team and queues an automated fix sub-agent that pulls the platform repository, root-causes the issue, and opens a pull request.

When a ticket is escalated, a human from the naive team takes over and replies on the same thread — in the dashboard you’ll see their messages appear live.

From the dashboard

Click the chat beacon in the bottom-right corner of any dashboard screen (or open Support in the sidebar at dashboard.usenaive.ai/support). Start a conversation; the agent replies in seconds, with full markdown. Escalated tickets show a “With the team” badge, and human replies appear on the same thread.

From the CLI

naive support ask "My agent's card decline says spend_cap_exceeded but the cap looks fine"
naive support list
naive support show <ticketId>
naive support send <ticketId> "Here is the error output..."
naive support close <ticketId>

See the CLI reference for details.

From the API

Route	What it does
`POST /v1/support/tickets`	Open a ticket with a first message; the agent replies in the same call
`GET /v1/support/tickets`	List your tickets
`GET /v1/support/tickets/{ticketId}`	Ticket + full thread
`POST /v1/support/tickets/{ticketId}/messages`	Send a message (agent replies unless a human holds the ticket)
`POST /v1/support/tickets/{ticketId}/close`	Mark resolved

Escalations always email the naive team. Bug reports additionally queue the automated fix sub-agent; you’ll be notified on the ticket when a human follows up.