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[ Terms of Service ]

Terms of Service

Welcome to Naïve. By accessing or using our platform at naive.ai (the "Service"), you agree to be bound by these Terms.

Last updated: March 12, 2026

Welcome to Naïve ("we," "us," "our"). By accessing or using our platform at naive.ai (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

1

Definitions

  • "Account" means the account you create to access and use the Service.
  • "Company" or "Organization" means the business entity that subscribes to the Service.
  • "Content" means any text, images, files, data, or other materials you upload, generate, or transmit through the Service.
  • "Agent" means the AI agent(s) provisioned by the Service on behalf of your Organization.
  • "Credits" means the usage-based units consumed when the Agent performs actions on your behalf.
2

Eligibility

You must be at least 18 years old and have the authority to bind the Organization you represent. By creating an Account, you represent that you meet these requirements.

3

Account Registration

You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. Notify us immediately through the Service if you suspect unauthorized access.

4

Use of the Service

4.1 Permitted Use

You may use the Service for lawful business purposes in accordance with these Terms. The Service provides AI-powered automation for marketing, content, SEO, sales, and related business operations.

4.2 Restrictions

You agree not to:

  • Use the Service for any unlawful, fraudulent, or harmful purpose
  • Attempt to reverse-engineer, decompile, or extract source code from the Service
  • Circumvent any usage limits, rate limits, or credit restrictions
  • Use the Service to generate spam, misleading content, or content that violates third-party rights
  • Share, resell, or sublicense access to the Service without our written consent
  • Interfere with or disrupt the integrity or performance of the Service
  • Use the Service in a manner that could damage, disable, or impair the Service
5

AI Agent & Automation

5.1 Agent Actions

The Agent operates on your behalf based on your instructions and configuration. You acknowledge that:

  • The Agent may generate content, perform web searches, interact with third-party services, and execute automated workflows
  • AI-generated outputs may contain errors or inaccuracies — you are responsible for reviewing and approving Agent actions before they take effect in production contexts
  • We do not guarantee specific outcomes, rankings, or results from Agent activity

5.2 Third-Party Integrations

The Service may connect to third-party platforms (e.g., Google Search Console, analytics providers, CMS platforms) through integrations you authorize. You are responsible for compliance with those third parties' terms of service.

6

Credits & Billing

6.1 Credit System

The Service operates on a credit-based usage model. Credits are consumed when the Agent performs actions. Credit pricing and consumption rates are published on our pricing page and may be updated with 30 days' notice.

6.2 Subscriptions

Paid subscriptions are billed in advance on a recurring basis (monthly or annually). All fees are non-refundable except as required by applicable law or as explicitly stated in our refund policy.

6.3 Overages

If your Organization exceeds its included credit allocation, additional usage will be billed at the applicable overage rate, or the Agent may be paused until credits are replenished, depending on your plan settings.

7

Intellectual Property

7.1 Your Content

You retain all rights to Content you provide to the Service. By using the Service, you grant us a limited, non-exclusive license to process your Content solely to provide and improve the Service.

7.2 Generated Content

Content generated by the Agent on your behalf is owned by your Organization, subject to any applicable third-party licenses or restrictions (e.g., underlying AI model terms).

7.3 Our Property

The Service, including its software, design, branding, and documentation, is owned by us and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or branding.

7.4 Open Source Software

The Service incorporates open source software components, including Paperclip, licensed under the MIT License. Copyright © 2025 Paperclip AI. Full license terms are available in the project repository. Nothing in these Terms restricts your rights under applicable open source licenses.

8

Data & Privacy

8.1 Data Processing

We process your data in accordance with our Privacy Policy. By using the Service, you consent to such processing.

8.2 Data Security

We implement commercially reasonable security measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8.3 Data Retention

We retain your data for as long as your Account is active or as needed to provide the Service. Upon Account deletion, we will delete or anonymize your data within 90 days, except where retention is required by law.

9

Availability & Support

We aim to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned downtime.

10

Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
  • Our total aggregate liability shall not exceed the amount you paid to us in the 12 months preceding the claim
11

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12

Termination

12.1 By You

You may terminate your Account at any time through the Service settings.

12.2 By Us

We may suspend or terminate your access if you violate these Terms, fail to pay fees when due, or if we reasonably believe your use poses a risk to the Service or other users. We will provide reasonable notice when possible.

12.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may retain your data for a reasonable period in accordance with Section 8.3.

13

Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

15

Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction. Class action waivers apply to the extent permitted by law.

16

Miscellaneous

  • Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service.
  • Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.
  • Waiver. Failure to enforce any provision does not constitute a waiver of that provision.
  • Assignment. You may not assign your rights under these Terms without our consent. We may assign our rights freely.