Terms of Service

You may use the Service for lawful business purposes in accordance with these Terms. The Service provides AI-powered automation for marketing, content, SEO, sales, software, commerce, and related business operations, and — where you enable it — a technical gateway to connected third-party services you authorize, including brokerage accounts (see Section 17). The Service is general-purpose business automation; it is not a brokerage, investment advisory, or financial-services product.

You agree not to:

• Use the Service for any unlawful, fraudulent, or harmful purpose
• Attempt to reverse-engineer, decompile, or extract source code from the Service
• Circumvent any usage limits, rate limits, or credit restrictions
• Use the Service to generate spam, misleading content, or content that violates third-party rights
• Share, resell, or sublicense access to the Service without our written consent
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service in a manner that could damage, disable, or impair the Service

The Agent operates on your behalf based on your instructions and configuration. You acknowledge that:

• The Agent may generate content, perform web searches, interact with third-party services, and execute automated workflows
• AI-generated outputs may contain errors or inaccuracies — you are responsible for reviewing and approving Agent actions before they take effect in production contexts
• We do not guarantee specific outcomes, rankings, or results from Agent activity

The Service may connect to third-party platforms (e.g., Google Search Console, analytics providers, CMS platforms) through integrations you authorize. You are responsible for compliance with those third parties' terms of service.

The Service operates on a credit-based usage model. Credits are consumed when the Agent performs actions. Credit pricing and consumption rates are published on our pricing page and may be updated with 30 days' notice.

Paid subscriptions are billed in advance on a recurring monthly basis. All fees are non-refundable except as required by applicable law or as explicitly stated in our refund policy.

If your Organization exceeds its included credit allocation, additional usage will be billed at the applicable overage rate, or the Agent may be paused until credits are replenished, depending on your plan settings.

You retain all rights to Content you provide to the Service. By using the Service, you grant us a limited, non-exclusive license to process your Content solely to provide and improve the Service.

Content generated by the Agent on your behalf is owned by your Organization, subject to any applicable third-party licenses or restrictions (e.g., underlying AI model terms).

The Service, including its software, design, branding, and documentation, is owned by us and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or branding.

The Service incorporates open source software components, including Paperclip, licensed under the MIT License. Copyright © 2025 Paperclip AI. Full license terms are available in the project repository and on our Open Source Licenses page. Nothing in these Terms restricts your rights under applicable open source licenses.

We process your data in accordance with our Privacy Policy. By using the Service, you consent to such processing. Your Content and Customer Data are additionally protected by the confidentiality obligations in Section 9, which govern in the event of any conflict.

We implement commercially reasonable security measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your data for as long as your Account is active or as needed to provide the Service. Upon Account deletion, we will delete or anonymize your data within 90 days, except where retention is required by law.

"Confidential Information" means all non-public information disclosed by you to us in connection with the Service, whether or not marked as confidential. Confidential Information includes, without limitation, your Content, your Account and configuration data, your business, financial, product, and technical information, and all personal information, records, and identifiers relating to your customers, employees, contractors, and end users (collectively, "Customer Data"). Customer Data is treated as Confidential Information regardless of how it reaches us, including where it is transmitted through a connected third-party integration.

We will:

• Hold your Confidential Information in strict confidence and protect it using at least the same degree of care we use for our own confidential information of like importance, and in no event less than a reasonable degree of care
• Not disclose, sell, license, publish, or otherwise make your Confidential Information available to any third party except as expressly permitted in Section 9.3
• Not access or use your Confidential Information for any purpose other than providing, securing, and supporting the Service for you
• Limit access to those of our personnel who have a legitimate need to know in order to perform their duties, and who are bound by written confidentiality obligations no less protective than this Section

We may disclose your Confidential Information only: (a) to subprocessors and service providers that require it to deliver the Service on our behalf, each bound by written obligations no less protective than this Section and, in the case of personal information, by a data processing agreement; (b) to third-party platforms you have expressly authorized through an integration you enable, and only to the extent your settings direct; (c) with your prior written consent; or (d) as required under Section 9.4. Any other disclosure requires your prior written approval. Where we disclose Confidential Information to any third party under this Section, we will disclose only the minimum necessary for the applicable purpose, and will use de-identified or aggregated data in place of identifiable Customer Data wherever the purpose can reasonably be achieved without identifiers.

If we are required by law, subpoena, court order, or binding government or regulatory demand to disclose your Confidential Information, we will, unless legally prohibited from doing so, give you prompt written notice before disclosing so that you may seek a protective order or other appropriate remedy. We will disclose only that portion of the Confidential Information we are legally required to disclose, will assert applicable protections and privileges, and will use reasonable efforts to obtain confidential treatment for any information disclosed.

These obligations do not apply to information that: (a) is or becomes publicly available through no act or omission of ours; (b) was rightfully in our possession without confidentiality obligations before you disclosed it; (c) is rightfully received by us from a third party without breach of any confidentiality obligation; or (d) is independently developed by us without reference to or use of your Confidential Information. The party claiming an exclusion bears the burden of establishing it.

Upon your written request, or upon termination of your Account, we will return or delete your Confidential Information in accordance with Section 8.3, except for copies retained in routine backups pending expiry or where retention is required by law — which in either case remain subject to this Section for as long as they are held. Our obligations under this Section survive termination or expiration of these Terms and continue for so long as we hold your Confidential Information. Nothing in Section 7.1 or elsewhere in these Terms grants us any right to use, disclose, or retain Customer Data beyond what this Section permits; in the event of a conflict, this Section controls.

If we become aware of a confirmed unauthorized access to, acquisition of, or disclosure of your Confidential Information in our custody, we will notify you without undue delay, and will provide the information reasonably available to us about the nature and scope of the incident and the steps we are taking in response.

You may terminate your Account at any time through the Service settings.

We may suspend or terminate your access if you violate these Terms, fail to pay fees when due, or if we reasonably believe your use poses a risk to the Service or other users. We will provide reasonable notice when possible.

Upon termination, your right to use the Service ceases immediately. We may retain your data for a reasonable period in accordance with Section 8.3.

Naïve is a product of Relixir, Inc. Relixir is not a broker-dealer, investment adviser, money transmitter, or financial institution, and is not registered as such with the U.S. Securities and Exchange Commission, FINRA, or any other regulatory authority. Nothing in or produced by the Service constitutes investment, financial, legal, tax, or accounting advice, or a recommendation, solicitation, or offer to buy or sell any security, asset, or financial instrument.

Where you or your end users connect a third-party brokerage account, the Service acts solely as a technical conduit that transmits instructions at the user's direction. You and your end users are solely responsible for all trading and investment decisions, orders, parameters, and strategies. The Agent does not exercise investment discretion and does not trade on a discretionary basis; it may surface information or prepare draft orders, but no order is transmitted to the broker except as initiated or approved by the user.

All brokerage, execution, clearing, settlement, and custody services are provided by the third-party broker you connect, under that broker's own agreements and disclosures. Naïve does not hold, custody, or take possession of your or your end users' funds, securities, or assets, and is not a party to the brokerage relationship. Your use of a connected brokerage account is governed by that broker's terms.

Trading and investing in securities, options, and digital assets involves substantial risk, including the possible loss of principal. Past performance is not indicative of future results. You and your end users trade at your own risk and are responsible for evaluating the merits and risks of any transaction.

You represent that you and your end users are legally permitted to open and trade in any connected account and will comply with all applicable laws and regulations and the connected broker's terms. You are responsible for any disclosures, consents, registrations, or licenses required for your use of the trading features, including in connection with offering the Service to your own end users.

Where you enable them, the People, Company Data and Social Data features return information sourced from third-party data providers. Naïve does not create, verify, or warrant the accuracy, completeness, or currency of this information, and it may be incomplete or out of date. These features are made available per workspace at our discretion and may require approval before use.

This information is not a consumer report as defined by the U.S. Fair Credit Reporting Act (FCRA) or any state analogue, and Naïve is not a consumer reporting agency. You may not use it, in whole or in part, as a factor in establishing eligibility for employment, credit, insurance, housing, or any other purpose regulated by the FCRA or similar laws. This restriction applies regardless of how the information is combined with other data.

In addition to Section 4.2, you and your end users may not use these features to:

• Make or inform employment, credit, insurance, or housing decisions about any individual
• Profile or target individuals on the basis of race, ethnicity, religion, health, sexual orientation, biometric data, precise location, or other sensitive characteristics
• Unlawfully discriminate against any individual or group
• Build personal profiles of social-media authors by combining social data with other sources
• Resell, redistribute, or republish the underlying records as a dataset, separately from your use of the Service

You are the controller of personal data you obtain through these features. You represent that you have a lawful basis for processing it, that your privacy notice discloses your use of third-party data providers, and that you will honour data-subject access, correction, and deletion requests. Information described as publicly available remains personal data, and its subjects retain rights over it. You will use these features for business-to-business purposes only.

Social Data returns publicly posted content from third-party platforms, currently X, Reddit, Instagram, TikTok, YouTube, Bluesky, and Hacker News. You are responsible for complying with each platform's terms of service in respect of the data you collect and how you use it. Bluesky and Hacker News are served by their own public APIs; X, Reddit, Instagram, TikTok, and YouTube are served by a third-party collection provider, and the terms of those platforms generally restrict automated collection regardless of who performs it. Where your requirements call for a platform's own API, the Service tells you which platforms it can serve that way and refuses the request for those it cannot. Reviews & Listings returns local listing and review content on the same basis, and does not return the identity or review history of the individuals who wrote those reviews.

The Service provides a mechanism to erase a data subject's records from your stored results. Naïve is not the source of this information; erasure through the Service does not remove a record from the originating provider's dataset, and a subject seeking that must apply to the provider directly. You are responsible for passing on any request you receive that requires action upstream.

We may suspend or withdraw access to these features at any time, including where we reasonably believe use is inconsistent with this Section, where a data provider's terms require it, or where our agreement with a provider changes or ends. We will give notice where practicable.