Customer Support Agent
Connect your helpdesk and knowledge base, build a live support dashboard, and let the agent triage tickets, draft grounded replies, and escalate — on its own governed inbox and number. Set up end to end — a database, a web-deployed dashboard, and a governed agent — from the onboarding skill.
The agent prompt
Copy this into Cursor, Claude Code, or any Naïve-connected agent. It describes exactly what to build and which primitives to wire together.
Read https://usenaive.ai/customer-support-agent/skill.md and follow it to set up my customer support agent in this project.
What it builds
Connect your helpdesk
OAuth into Zendesk, Intercom, or Front and ground answers in your KB.
Support dashboard
A web-deployed dashboard over a Postgres ticket store — volume, SLA, CSAT.
Triage & draft
Classify and route tickets, then draft grounded replies with citations.
Safe escalation
Run self-serve actions, and route refunds/account changes through approvals.
Primitives used
How it's built
- naive apps — the support dashboard on Vercel + Supabase
- naive email + phone — custom-domain support inbox + SMS
- naive connections — act inside your helpdesk
Start building
Install the CLI, copy the prompt, and let your agent wire it up.
$ npm i -g naive && naive login