All templates
Agents
AI Support Agent
An omnichannel support agent. It handles email, SMS, and connected chat tools, remembers each customer's history, resolves what it can, and escalates uncertain cases to a human through an approvals queue.
The agent prompt
Copy this into Cursor, Claude Code, or any Naïve-connected agent. It describes exactly what to build and which primitives to wire together.
Prompt
Build me an AI support agent on Naive. It should answer customers over email, SMS, and connected chat tools, remember their history, resolve what it can, and escalate uncertain cases to a human. Use these Naive primitives: - email + phone: support channels - connections: take actions in my helpdesk/tools - memory: remember each customer - approvals: escalate sensitive/uncertain cases Read the docs at https://usenaive.ai/docs and start with: npm i -g naive && naive login
What it builds
Omnichannel
Handle email, SMS, and connected chat tools in one agent.
Customer memory
Recall each customer's history for context-aware replies.
Tool actions
Take real actions in connected apps (refunds, updates, etc.).
Safe escalation
Route uncertain or sensitive cases to a human via approvals.
Primitives used
emailphoneconnectionsmemoryapprovals
How it's built
- naive email + phone — inbound/outbound support channels
- naive connections — act inside your helpdesk/tools
- naive approvals — escalate safely